Shipping Policy
Last updated: September 2026
01Digital Products Only
Azelia sells only digital subscription services — Guild Pro and User Premium. No physical goods are sold, manufactured, or shipped under any circumstances. This shipping policy exists solely to comply with payment processor requirements for e-commerce merchants.
02Instant Digital Delivery
All subscriptions are activated digitally and instantly after successful payment confirmation from Razorpay. There is no waiting period, no tracking number, and no physical delivery involved. Access is granted via your Discord account within minutes of purchase.
03Delivery Method
Upon successful payment, a confirmation will be sent in the Azelia support Discord server. Your premium access is activated through our internal systems and linked to your Discord user ID (User Premium) or your server ID (Guild Pro). Use the /premium command to verify activation.
04Delivery Issues
If your subscription was not activated within 30 minutes of successful payment, please contact us in the support Discord with your Razorpay order ID. We will manually verify and activate your subscription at no additional charge.
05No Physical Shipping
Azelia does not sell merchandise, physical goods, or any tangible product. We do not collect shipping addresses, and any address field required by the payment processor is not stored or used by us. If you are looking for merchandise, none is currently available.
06Contact
For any questions about your subscription delivery, join our support server at discord.gg/mfKEF3uQqU and open a ticket. Include your Razorpay order ID and Discord username for fastest resolution.