Refund Policy

Azelia offers digital subscription services (Guild Pro and User Premium). Because these are digital goods delivered immediately upon purchase, our refund policy is limited but fair. We review every request individually.

You may be eligible for a full refund if: • You request a refund within 48 hours of the original purchase • The bot was verifiably inaccessible or non-functional in your server for the majority of the billing period • You were double-charged due to a payment processing error • You purchased the wrong plan by mistake and have not yet used any premium features Refunds will not be issued for: • Change of mind after premium features have been used • Requests made more than 48 hours after purchase • Blacklisted users (ban for ToS violation) • Partial months — subscriptions are not prorated

To request a refund: 1. Join our support server at discord.gg/mfKEF3uQqU 2. Open a ticket in the #support channel 3. Provide your Discord user ID, server ID (if Guild Pro), the purchase date, and your Razorpay order ID 4. Briefly explain the reason for the refund request Our team will respond within 48 hours. Approved refunds are processed back to your original payment method within 5–7 business days via Razorpay.

You can cancel your subscription at any time to prevent future charges. Cancellation stops the next billing cycle — you retain access until the end of the current paid period. To cancel, open a ticket in the support Discord with your order details. Cancellations do not automatically trigger a refund for the current period unless you meet the eligibility criteria above.

Initiating a chargeback or payment dispute with your bank or card provider without first contacting us will result in an immediate and permanent ban from Azelia for all associated accounts and servers. We reserve the right to contest all chargebacks with full transaction evidence. If you have a legitimate billing concern, please contact us first — we will resolve it.

All payments are processed by Razorpay. Azelia does not store your card details. Refunds are issued through Razorpay's refund system and governed partly by their policies in addition to ours.

For all refund requests or billing questions: join discord.gg/mfKEF3uQqU and open a support ticket. Include your Razorpay order ID for fastest processing.